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The Young Supervisor’s Guide to Communicating Effectively presents an overview of critical skills and language for giving effective feedback to staff, confronting noncompliant or underperforming staff, and working more successfully with counselors or program staff on ways to problem solve and raise both morale and performance. The DVD is full of tools and techniques even seasoned directors will want to review.
Among the topics covered:
- Basic suggestions
- Three basic types of feedback
- Supervising underperformers
- Five-point plan
- Express your concern
- Inquiring
- Actually listen
- Acknowledge good intentions
- Hold staff accountable
- Beware of making assumptions
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Biography
- Bob Ditter is a senior-level clinical social worker who specializes in the evaluation and treatment of children, adolescents, and families. He maintains a clinical psychotherapy practice in Boston, Massachusetts, and consults nationally with agencies that work with young people, including the Salvation Army, the Girls Scouts of America, the YMCA, the American Camp Association, Jewish community centers, Sea World, the Disney Channel, private and public schools, and others. He has appeared on NBC’s Today Show, the ABC Evening News with Peter Jennings, and Good Morning America. He has been quoted in the New York Times, Parent magazine, Ladies Home Journal, Money magazine, and USA Today. Sports Illustrated called him “camping’s most articulate spokesman” because of his work with children’s summer camps since 1982. He has authored several books and has been featured on numerous well-received DVDs for camp professionals. He is best known in camp circles as the author of the popular column, In the Trenches, which appears regularly in Camping Magazine.
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